ordered reman dme, sent cas and key to program dme to. quick turnaround and got key,cas module, and reman dme back in just a few days. engine started but had no throttle. called Lee @ rpm and he sent sent me instructions to try to fix throttle problem, but wouldn't cure problem. called Lee again and had me to send cas module, ign key, and dme back to them. it cost me the $60 for the shipping label to return it, but I got everything back in just a few days and it fired right up and ran fine. very knowledgeable sales and tech staff, eager to help get this mini cooper going again. I wasn't too thrilled about being out the shipping label at $60 to return the faulty dme, but it still saved a bundle over what bmw wanted just for the dme, then then even more to program it. this was all caused by a faulty ground wire on top engine. great people to deal with, and very helpful. highly recommend rpm motosport for mini cooper dme's
Hello Ricky, thanks for your honest feedback, I must say without customers feedback's we wouldn't be where we are today.
Having said that, I agree with you. There was no need for our team to charge you a shipping cost for a faulty DME that arrived within your 30 day exchange. I have sent the request to management and asked them to take a closer look into our shipping policy especially the 30 days exchange one.
I am glad the 2nd DME worked! I went ahead a refunded you the $60 shipping charge as this is the right thing to do.
Thanks again for your honest review.
Exchange / Replacement Remanufactured items policy before 30 days
If you haven't started your return request, please follow these simple steps below:
|Please visit our Return Center to open a claim.|
|Enter your 8 digit Order# and the email address associated with the order number.|
Once complete, you will receive an email confirmation that your return is pending approval.
Once approved, you will get your UPS return label by email and your new open claim invoice. please follow payment and shipping instructions.
Exchange / Replacement Re-manufactured items policy before 30 days:
If you are not entirely satisfied with your purchase, we are here to help. We accept a one-time exchange before 30 days. The item must be returned in the same exact condition it was shipped. Any water corrosion, burnt parts in the motherboard, overheated components will result in rejection of the exchange. If an exchange was claimed, there will be No deductible fees, however there will shipping costs on the customer.
Shipping under warranty:
RPM MOTORSPORT LTD. does not cover shipping under any circumstances. A total of $60 shipping fee is always applied for Exchanges / Returns / Store credit / Warranties.