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Exchange / Replacement Re-manufactured items policy before 30 days

$0.00 USD

If you haven't started your return request, please follow these simple steps below:

Please visit our Return Center to open a claim.
Enter your 8 digit Order# and the email address associated with the order number.

Once complete, you will receive an email confirmation that your return is pending approval.


Once approved, you will get your UPS return label by email and your new open claim invoice. please follow payment and shipping instructions.

Exchange / Replacement Re-manufactured items policy before 30 days:

If you are not entirely satisfied with your purchase, we are here to help. We accept a one-time exchange before 30 days. The item must be returned in the same exact condition it was shipped. Any water corrosion, burnt parts in the motherboard, overheated components will result in rejection of the exchange. If an exchange was claimed, there will be No deductible fees, however there will shipping costs on the customer.


Shipping under warranty:

RPM MOTORSPORT LTD. does not cover shipping under any circumstances. A total of $60 shipping fee is always applied for Exchanges / Returns / Store credit / Warranties.

Customer Reviews

Based on 1 review
reman mni cooper dme
Hello Ricky, thanks for your honest feedback, I must say without customers feedback's we wouldn't be where we are today. Having said that, I agree with you. There was no need for our team to charge you a shipping cost for a faulty DME that arrived within your 30 day exchange. I have sent the request to management and asked them to take a closer look into our shipping policy especially the 30 days exchange one. I am glad the 2nd DME worked! I went ahead a refunded you the $60 shipping charge as this is the right thing to do. Thanks again for your honest review. Sam