Exchange / Replacement Re-manufactured items policy before 30 days:
If you are not entirely satisfied with your purchase, we are here to help. We accept a one-time exchange before 30 days. The item must be returned in the same exact condition it was shipped. Any water corrosion, burnt parts in the motherboard, overheated components will result in rejection of the exchange. If an exchange was claimed, there will be No deductible fees, however there will shipping costs on the customer.
Product replacement under warranty after 30 days:
If a 1 , 2 or 3 years warranty claim has been opened after 30 days, there will be a $99 deductible along with shipping costs and you get a one-time replacement. Your 1 year warranty will still stay valid even if you exchanged a product within the first 30 days. After the 30 days, you still have 335 calendar days to replace an item. For example: If a customer bought a 1 Year warantied DME, and he/she asked for an exchange within the first 30 days, then we granted an exchange, and let’s say, 7 months down the line his/her Remanufactured unit failed, they can still open a warranty claim. Simply because the first 30 days are qualified under exchanges and not warranties.
