It’s been excellent service ,Jeff made sure that I was fully satisfied with the outcome.Made the things straight with the warranty repair ,quick in and out service .Follow up calls from Jeff.Excellent customer service -Highly recommend
It was a pleasure taking care of you! Thanks for your great words!
The product it not work for my particular application, but they worked with me hard nevertheless. Top notch customer service
Product replacement under warranty: (1 , 2 or 3 Years)
If you haven't started your return request, please follow these simple steps below:
|Please visit our Return Center to open a claim.|
|Enter your 8 digit Order# and the email address associated with the order number.|
Once complete, you will receive an email confirmation that your return is pending approval.
Once approved, you will get your UPS return label by email and your new open claim invoice. please follow payment and shipping instructions.
Product replacement under warranty:
If a 1 , 2 or 3 years warranty claim has been opened after 30 days, there will be a $99 deductible along with shipping costs and you get a one-time replacement. Your 1 year warranty will still stay valid even if you exchanged a product within the first 30 days. After the 30 days, you still have 335 calendar days to replace an item. For example: If a customer bought a 1 Year warantied DME, and he/she asked for an exchange within the first 30 days, then we granted an exchange, and let’s say, 7 months down the line his/her Remanufactured unit failed, they can still open a warranty claim. Simply because the first 30 days are qualified under exchanges and not warranties.
Shipping under warranty:
RPM MOTORSPORT LTD. does not cover shipping under any circumstances. A total of $60 shipping fee is always applied for Exchanges / Returns / Store credit / Warranties.